A while back I posted my thoughts on FogBugz On Demand, which were mostly positive but did complain about some deficiencies. Not a day later, I received the following email from Mike Pryor, co-founder of Fog Creek Software:

“What if I want to view cases in the 6.1 beta and the 6.1 gold release? Nope. How about cases in both the “Logging” area and the “Reporting”area?”

Easy! Just search for

Fixfor:”6.1 beta” OR fixfor:”6.1. gold release”

Or

Area:”logging” OR area:reporting

And then just save your search as a named filter.

(There are tons of axis project: area: assignedto: openedby: editedby: alsoeditedby: etc)

Truth be told, I had forgotten about the search axes in FogBugz, although using them in any complicated way does limit your ability to tune the filter with the GUI. But no matter; that’s not the point of this post.

The point of this post is to relate how astounding it is to have such a support experience. This must mean that someone at Fog Creek actually looks around for rants about FogBugz, or at least takes note when they run across them, and that founder-level employees take the time to address them personally. If I knew nothing else about FogBugz and Fog Creek, that would be enough to lead me to patronize them whenever possible. I urge you to do the same.